We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only.
Items must be in "new, unaltered and unused condition" unless there is a note that the item cannot be returned or that it has a different return policy in its description. The definition of new, unaltered and unused condition is:
without showing signs of wear or damage in any way
within 7 calendar days of the delivery date (after 7 days no returns are allowed)
must not be a special order or a custom order
If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.
Again, you must contact us within 7 days if you intend to return any item. Items returned to us after 7 days and without contacting us will not be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
No-Dog Tools, Inc.
520 N 3rd St.
Nicholasville, KY 40356